National Customer Service Week: Aiming for the best in customer service

The ICS’s National Customer Service Week, is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Rittal are again embracing the week – which takes place from 2 to 6 October – and will aim to recognise and celebrate what we do on a day to day basis to serve our customer needs.

We have a commitment to delivering excellent customer service at every stage of the customer journey, and the week will help us to not only reflect on what we’ve done but look ahead to how we can get better. This is part and parcel of and how seriously we take our customer relations and why it is such an important part of our business.

With this aim in mind during National Customer Service Week each day will have a customer service related theme to aid discussion and thought leadership.

Monday – Voice of the Customer

Tuesday – Rising to the Challenge

Wednesday – Getting the Board on board

Thursday – Unlocking your potential

Friday – Reward and recognition

It promises to be a week of insight, reflection, shared experience and hopefully a little fun. It will provided the perfect opportunity to galvanize our efforts around our customer service mission.



Rittal’s Solutions for Centralised or De-centralised Automation

We live in a world of rapid change, driven by the growth of ‘smart technology’. Automation components are becoming more compact, both for centralised and decentralised applications, while still delivering considerable computing power. Sensors and actuators are also getting more ‘intelligent’. Packing components into an enclosure is a science and an art. The engineer must plan the interior configuration to reduce wasted space and optimise the size of the enclosure, yet avoid issues such as over-heating or problems of future access to any of the components.

Rittal offers customers a range of solutions for the safe packing of sophisticated electronics systems, both centralised and decentralised.

As well as a huge range of enclosures in different sizes, materials and paint specs, employing the company’s sophisticated Eplan software allows engineers to populate the panel in a CAD format, optimising the use of space while enabling changes to be made quickly and easily before applying them in a workshop.

Rittal “Therm” Speeds-up Climate Calculations

Component size is typically determined by the space needed for terminals, connectors, and clamps, as well as their accessibility for commissioning, servicing, and maintenance. As components get smaller, enclosure packing density is increasing. Furthermore, new functionality such as power management, networking etc, means that additional components are being put in all the time.

Paul Metcalfe, Rittal’s Industrial & Outdoor Enclosures Product Manager comments: “Reducing the size of individual components has not had a noticeable effect on the available space within enclosures, mainly because this is largely determined by the arrangement of the DIN rails, cable ducts and other components. Components are frequently installed in groups and space can only be marginally optimised by individual components.

“We would caution that where space is taken up by smaller components, users should review climate control because higher packing densities increases the overall risk of hotspots. The good news is this doesn’t have to be a laborious task because Rittal’s “Therm” application performs the calculation of climate control in its entirety, providing users with appropriate and correctly dimensioned solutions.”

Components in Distributed Systems

Major distributed systems are commonly found in the petro-chemical industry and conveyor systems. They employ less technically advanced enclosures to house control equipment in a separate room, however, the cost of cabling to connect to the machinery can be high.

Rittal’s range of enclosures includes models with high IP ratings in sheet steel, stainless steel or plastic, designed to protect the equipment housed in it. This means that, rather than putting the control gear in a separate room, all the control gear can be next to the machine itself.

This offers cost savings around the amount of cabling needed and this type of locally-employed enclosure distribution is often more efficient because of the specialist protection it provides the equipment against dust and oil.

In other, highly-sensitised environments such as the food industry where hygiene standards must be met, users now have a choice of both the materials used and the enclosure design, in order to prevent contaminants being deposited and simplify cleaning.

Compact Machines and Decentralisation

In decentralisation, the focus is around making machines as compact and centralised as possible to make it easy to commission them. Machines can be assembled as complete transportable units, however, the control technology for the machines needs to be in the right place. This can be done either by machine-integrated standard enclosures or through appropriate integration in the body of the machine.

Paul advises: “We have products, accessories and expert advisors who can advise around protection category, heat dissipation, EMC (electro-magnetic compatibility) and the corresponding installation regulations/requirements, which all have to be taken into account.”

Further information at and or on twitter @rittal_ltd.



Rittal Drives Standardised “Open Rack” technology

More than three per cent of the total global electricity output is now consumed by data centers, and the sector is one of the fastest-growing users of power today.

In response, the recently launched Open19 Foundation has brought industry leaders together to help develop a new proposition based on standardised, modular IT infrastructures, higher efficiency, reduced costs, and greater flexibility.

Rittal, the largest rack producer in the world, is now a member of the foundation and will be working with other representatives to push the innovative approach forward.

Driven by the Microsoft subsidiary, LinkedIn, along with global vendors such as HPE and GE Digital, the Open19 Foundation was launched in May 2017 with the aim of making data centers more cost-effective, more efficient and more flexible.

The concept of open source design is based on standardised architecture for computer and storage components within a standard 19-inch rack, in which the components from different manufacturers are compatible with each other.

“Energy costs continue to rise, which means we need to explore all available avenues for greater efficiencies as a part of our commitment to support our customers. Joining the Open19 Foundation will enable us to help shape future, innovative rack design”, says Jason Rylands, Global Director, Data Center and Open Compute Solutions at Rittal.

Yuval Bachar, who chairs the Open19 Foundation says, “The Open19 Foundation is a fast-growing community of companies across a wide range of data center and edge ecosystems.

“We are very pleased that Rittal, as a global player in the market, is now a member of the Foundation.”


Standardised Design at Lower Cost

One of Rittal’s first initiatives since joining Open19 has been designing the inexpensive and quickly applicable Open19 rack, based on the standard 19-inch rack.

The company will also in future be supporting the Open19 ecosystem, including promoting innovations both for existing data centers and for changing customer requirements.

“As a member of the Open19 Foundation, Rittal is now even better positioned to meet the needs of the data center market. These include the growing number of hyperscalers, colocation providers, as well as telecommunication convergence and edge computing,” Rylands added.
Standardisation for a Shorter Time-to-Market

One benefit of the innovative Open19 architecture is the use of direct current to supply the servers.

Electricity is distributed via a special cable harness connected to the power shelves, while the DC power supply ensures energy efficiency. The standardised, modular configuration cuts the time-to-market and its scalability enhances the flexibility in the data center.

Further information at and or on twitter @rittal_ltd.     

Rittal Air Circuit-Breaker Supporting System


Rittal, the leading global provider of industrial enclosures, power distribution, climate control and IT infrastructure, has developed a new busbar supporting system for air circuit-breakers.  The system has been developed to enable 4 x 120 mm x 10 mm coppers to be secured safely to the top and bottom of the air circuit-breaker.

It has been carefully designed to ensure ease of use, maxiumum convenience and faster fitting for system integrators.

fri161300900 - Rittal Air Circuit Breaker Busbar Support

The support, which is suitable for 600 and 800mm wide enclosures, is quick to install within Rittal’s Ri4Power modular switchgear systems, speeding up the time needed for installing air circuit-breakers in Ri4Power. With only part number to order it simplifies the ordering process and reduces stocking levels for the panel builder.   

Installation instructions are straightforward and there is clear guidance on the spacing of the support enabling verification up to 100 kA Icw for one second. 

The new system has been tested in line with IEC 61439 and can be used with all leading circuit-breaker manufacturers’ products up to 4000 amps.

Further information at and or on twitter @rittal_ltd.     

See us at Offshore Europe – Stand 3C190

Protecting Critical Equipment – That’s the message Rittal will be taking to this year’s Offshore Europe event.

Rittal – The System is rapidly becoming the Energy and Power industry’s first choice for protecting critical equipment, by optimising physical work space and minimising the effects caused by conditions in offshore environments.

System enclosures: From small and compact enclosures to modular solutions including enclosure climate control

  • Fibreglass reinforced plastic enclosures: IP66 rated for general purpose applications
  • Stainless steel and HD units: Ideal for use in highly corrosive environments
  • ATEX rated EX enclosures: Hazardous area applications such as refineries and offshore installations.
  • IT solutions: Standardised server racks and network enclosures including scalable IT cooling concepts
  • Reliable power supply: Modular power distribution systems

See us on the Eplan stand C190 at Offshore Europe to find out more

Offshore Europe: Aberdeen Exhibition & Conference Centre: 5 – 8 September 2017

Silhouette of an offshore oil drilling rig