National Customer Service Week: Aiming for the best in customer service

The ICS’s National Customer Service Week, is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Rittal are again embracing the week – which takes place from 2 to 6 October – and will aim to recognise and celebrate what we do on a day to day basis to serve our customer needs.

We have a commitment to delivering excellent customer service at every stage of the customer journey, and the week will help us to not only reflect on what we’ve done but look ahead to how we can get better. This is part and parcel of and how seriously we take our customer relations and why it is such an important part of our business.

With this aim in mind during National Customer Service Week each day will have a customer service related theme to aid discussion and thought leadership.

Monday – Voice of the Customer

Tuesday – Rising to the Challenge

Wednesday – Getting the Board on board

Thursday – Unlocking your potential

Friday – Reward and recognition

It promises to be a week of insight, reflection, shared experience and hopefully a little fun. It will provided the perfect opportunity to galvanize our efforts around our customer service mission.



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